Mercury.ai

Mercury.ai offers a powerful cloud platform for AI chatbots and messaging solutions. Companies can use it to automate their customer communication on any channel and respond to inquiries in real time - anytime, anywhere.I-D Media is an expert in the digitalization of business processes. By integrating Mercury.ai chatbots into our customers' systems, we optimize customer service and product advice. With the help of intelligent intent flows and generative AI, up to 90% of inquiries are processed automatically and immediately, which shortens response times and significantly reduces the workload of service teams.Thanks to deep integration and the ability to customize the chatbot to existing business processes, we offer tailor-made solutions that not only provide answers, but also solve customers' inquiries directly. For more complex queries, an intelligent handover ensures that pre-qualified dialogs are passed on to service employees, who can then take care of individual solutions. This enables seamless and efficient communication across all channels.